![]() Following a diagnosis of the breakdown, he will offer you the repair of the product if it is possible. If nothing helps and your Turtle Beach headset does not revive, you will need to contact an independent professional repairer. If it is no longer under warranty, you can still contact them for a personalized solution to your problem. In this case, do not hesitate to contact the Turtle Beach after-sales service for them to repair or replace your helmet free of charge. ![]() If you purchased your Turtle Beach headset within the past 2 years, it is still under legal warranty in France. Note that in principle, hardware failures occur after intensive use of the headset and therefore generally after several years of use. Therefore, it will be necessary to replace it. All components are essential for the proper functioning of the helmet. Indeed, like any electronic device, the elementary components can wear out and eventually break down. It is possible that your Turtle Beach headset won't turn on because a component is faulty. How to solve the problem if despite everything your Turtle Beach headset no longer works? You will then need to call a external service. If nothing helps, unfortunately the problem most certainly comes from a hardware failure. Once the procedure for resetting your console is complete and correctly carried out, then repair your Turtle Beach headset to the latter. This manipulation allows you to eliminate malfunctions that may interfere with the connection between the console and the Turtle Beach headset. You will find the manipulation related to your model on the corresponding user manual or on the internet. If your Turtle Beach headset doesn't work properly, but it turns on, the problem may be caused by a connection fault between headset and console. Reset the console and re-pair the headset You may need to pair it to your console again. If the procedure worked, then try to turn your headset back on. If the procedure does not start, then retry the operation from the beginning. The audio hub should then prompt you to update headset.Hold the button Superhuman Hearing™ and connect the other part of the USB cable to a USB port on your computer (Windows or MacOS).Download and/or open the app Turtle Beach Audio Hub on PC.To put power off your Turtle Beach headset.In addition, it also restarts the system and therefore removes any minor malfunctions and errors that may be the cause of the problem with your headset.įor apply the firmware update to your Turtle Beach headset, do the following: This downloads the latest firmware version which may contain a bug fix. When your Turtle Beach headset no longer works properly, then proceed to an accessory update. Whether the procedure worked or not, you will then have to try to update the Turtle Beach headset to prevent the bug from happening again. Start the headset again by pressing the power button.įor earlier or different editions of headsets, refer to the user manual to find the reset procedure.įollowing the procedure, if the LED remains red or the headset still does not turn on again, try to repeat the operation.The headphones and lights turn off to perform the reset.Simultaneously press the buttons Bluetooth et Fashion.To reset the Turtle Beach Stealth 700 headset :.Re-pair the headset to the PlayStation or Xbox.Then press the headset's power button to turn it back on.The helmet switches off completely and proceeds to the Reset.Simultaneously press the buttons Connect et Fashion.To reset the Turtle Beach Stealth 600 headset :.In order to solve the problem and turn your Turtle Beach headset back on, you will need to perform a hard reset, also called “Hard Reset”. This problem seems to affect more particularly the Xbox editions. In this case, the symptoms are often similar: pressing the buttons produces no response and the LED stays solid red or goes out after having lit. This bug appears in particular on the models of Stealth 600 Gen 2 helmets et Stealth 700 Gen 2. It is highly probable that your Turtle Beach headset no longer works due to a software bug. If you already charge your headphones in an AC outlet with a charger, then try another charger and another wall outlet. For example, you can use the mains adapter of your telephone. Then try charging your headphones with a separate USB wall charger. Then put in long charge your Turtle Beach headset (at least 30 minutes).Īlso note that there may be r a conflict with the computer's USB port. At first, it may be that your Turtle Beach headset no longer turns on because the battery is empty.
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